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Frequently Asked Questions
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Orebmax is an online shopping store offering high-quality products including:
African fashion designs (Ankara styles)
100% human hair (wigs, bundles, extensions)
Beauty products and home accessories
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We offer for now only Online store But We Base In Germany & All Shippings Are From Germany
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You can place an order by:
Visiting our website: www.orebmax.com
Selecting your desired products
Adding them to your cart
Proceeding to secure checkout
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We accept secure payment methods such as:
Debit/Credit cards
PayPal
Other secure payment options available at checkout
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Yes, Orebmax offers both local (Germany) and international shipping. Delivery times may vary depending on your location.
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Estimated delivery times:
Germany: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days
Note: Delivery times may vary due to courier services or customs.
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Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
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We offer a 14-day return policy for eligible items. Items must be unused and in original packaging.
⚠️ Note: Some items such as worn human hair, opened beauty products, and customized Ankara outfits are non-returnable.
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Please contact us within 48 hours of delivery:
Send an email to support@orebmax.com
Include photos of the item
We will arrange a replacement or refund.
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Yes, we offer exchanges only for:
Defective items
Damaged products
Incorrect orders
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Yes, all our hair products are high-quality 100% human hair, carefully selected to ensure durability and a natural look.
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Yes, we offer custom-made Ankara designs tailored to your preferences. Please contact us for details before ordering.
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You can reach us via:
Email: support@orebmax.com
Phone: +49 152 18220039
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Yes. We take your privacy seriously and use secure systems to protect your data in compliance with GDPR regulations.
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Orders can only be canceled before they are shipped. Please contact us immediately if you wish to cancel or modify your order.
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Yes, we occasionally offer special deals and promotions. Follow us or check our website regularly for updates.

